Privacy Policy

This privacy policy sets out how Bikes4cash uses and protects any information that you give Bikes4cash when you use this website. Bikes4cash is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What We Collect, How We Collect and What We Do With the Data We Gather

Bikes4cash collects data to operate effectively and to provide you the best experience when using our site. We require this information and process it to understand your needs and provide you with a better service. Bikes4cash do not collect any sensitive data about our users. You provide some of this data directly when using our site and this is outlined below:

  • Customer Data: includes data referring to filling in an evaluation form from our site and you provide your name, email address, contact details, bike details including registration number; we process this data to supply you with the valuation you have asked for and we may need to contact you about your valuation. Our lawful ground for processing this customer data is under contract between you and ourselves and taking the steps at your request to enter into a contract such by delivering the valuation and for Bikes4cash to contact you regarding your valuation.
  • Technical Data: this includes data such as; I.P addresses which we collect about your use of our website and online services, we process this to study the usage of our website to manage and protect our business and website. Our lawful ground for processing this data is our legitimate interests to enable us to grow our business and properly manage our website and business.
  • We receive data from third parties including Google Analytics for analytics and tracking the way you use our website. Our lawful grounds for processing is under our legitimate interests to grow our business and improve our website services.

What We Do With the Information We Gather

We require this information to fulfil any order you place, understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may contact you about your form submission and agree on a sale.

Who We Share Your Information With

Your information is only ever shared with Bike4cash for them to supply with a service you have requested.

Bikes4cash do not share your information with any other third parties. We do not allow other companies to collect your personal data through online services unless it is needed to provide a service you requested. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure to your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We also store all the personal data you provide on our secure servers and backup servers and any details of financial transactions entered via our website. We allow access to your information to our employees who need to know such data because of business processing, such as in the case of fulfilling a parts order. We have procedures in place to act on suspected breaches to your personal data and to notify you if legally required to.

Website Hosting

Our website is hosted by Heart Internet, all information we collect as stated is also collected by Heart Internet and is stored on their secure database that is safeguarded and monitored 24/7, the data we collect is only used as stated on this privacy policy by Bikes4cash and any third parties specified and not used by Heart Internet only stored.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data Retention

Bikes4cash retains personal data for as long as it is necessary to provide you the products and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary we will hold data from our website for up to 7 years, after this period of no further action taken and will no longer need processing that data will be erased from our database, but these retention periods may be extended due to a legal obligation or resolving a dispute.

Your Individual Rights

Under the General Data Protection Regulation 2018, you have multiple rights to your data as a user:

  • Request a copy of the personal information we have about you
  • Have any inaccuracies contained therein corrected
  • Have your personal data erased
  • Have a restriction placed upon our processing of your data
  • Object to any processing activities you may be subject to by us
  • To request your data provided to another processor if you so wish (data portability)

You can request to any of your rights by using the contact section below via a subject access request. It is free to access your personal data, however in the occurrence of a request being clearly unfounded, repetitive or excessive we may charge a reasonable fee, we may also refuse to comply with your request in these circumstances. We can also request further information from you to confirm your identity as we take the necessary security measures to personal data so that it is not disclosed to just any individual, we may also for an instance contact you for further information in relation to your request to aid our response.

Changes to this Privacy Policy

Bikes4cash will update this privacy statement when necessary to reflect customer feedback and changes in our products. If there are material changes to the statement or in how we will use your personal data, we will notify you by directly sending you a notification via email. We encourage you to periodically review this privacy statement to learn how Bikes4cash is protecting your information.

Contact

To contact us about this privacy policy or your information and data we hold, you can contact our dedicated department to data information on sar@sinnis.co.uk

Our full details are:

Bikes4Cash
sar@sinnis.co.uk
Ocean View Business Park
Gardner Road
Southwick
BN41 1PL